Respuesta de Bobbie:
Les, let me start off by saying how much I apologize that you didn’t feel your stay here was up to par, as I strive very hard to keep the suite up to the standards that I would want to stay in. I do however thank-you so very much for your feedback.
I will start off by saying I apologize that I feel you didn’t look at the listing very well before you booked, if you had you would have noticed there is no television in the living area at all, never has been. Again, I do apologize if you mistakenly thought there was, I will admit I have considered adding one to the living area but then thought traveling means change and accepting what is available, and it’s nice to get out of the norm:) As well as there is no showering soap, that again is clearly in the listing!! However, hand soap at the bathroom sink is included and I have also included dish soap, and for your stay others have left laundry detergent. Which, again I apologize as it does not seem you looked into this listing properly before booking.
Again, I am sorry that not having a roll of toilet paper at the time of your arrival had affected your travels to this level. You had contacted me (on my cell) when you had arrived letting me know you had no toilet paper, and I apologized and said, I was shocked and I then explained how my 12 year old daughter wanted to make some extra money by helping me clean, you said it was ok and it could happen to anyone. I had asked you if it was an emergency or if you could wait as I was just leaving hockey practice with my son, you said it could wait till I got home. I arrived home moments later and met you at the suite I then proceeded to apologize more and said that it was wrong of me not to have double checked; you seemed very supportive of my daughters help and had agreed that I should have double (URL HIDDEN) verbal complaint was done and dealt with.
I was later texted messaged about your difficulty with the wifi password, I came down, and while in the suite, the woman you were with, never making eye contact and always looking down, inquired about restaurants as she stated it was too late for her to cook, you disregarded her request and ask for a grocery store. Which by car is 10 minutes away, which I gave directions to Thrifties Colwood, if you truly weren’t okay with the location of this suite which you booked on the 4th and you were here on the 20th, I feel you had time to (SENSITIVE CONTENTS HIDDEN), and cancel this location is in fact not far from downtown Victoria, by bike or foot the Galloping Goose is two houses over but driving it can depend on time/traffic, construction, accidents. However, if one is going to categorize the suite less then because of the location to downtown, you will not be paying $89 a night in a one bedroom suite, oak cabinetry and granite counter tops with in suite laundry. You will in fact be paying $200-$300 to stay in Victoria and maybe at $89 a night you might be getting the privilege to stay at a crack shack!!! Next time please do your research so your expectations are met on your next holiday.
But yet again I apologize for any short comings, I feel some expectations can’t always be met!!! But thank-you for staying here
Please do not ever look me up again!!