Plaza Serena is situated in the suburbs of Ironshore Montego Bay, Saint James.
This is a four bedroom home/villa and each bedroom has a private bathroom.
This fully secured property has a fully operational kitchen, living room, dining area and sitting room.
This property boasts a lush backyard garden with multiple Mango, Ackee, Jamaican Apple and Orange trees. Perfect location within minutes to/from Sangsters Montego Bay airport.
Outside property has pool, BBQ coal grill and Jerk pan, private in yard parking with electric gate and remote
PLAZA SERENA AT IRONSHORE
CHECKLIST, POLICIES AND HOME RULES
We strive to provide our guests with an exceptionally clean, safe, and a friendly home experience. The following Policies and Home Rules have been established based on industry standards, management, operational procedures, and our personal experience of owning this property and maintaining its grounds. These Policies and Home Rules are considered a part of our reservation agreement with you. As our home guest, by reading and signing your home registration, you are agreeing to abide by all of our Policies and Home Rules, terms and conditions, and procedures. These Policies and Home Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the owners of Plaza Serena and the guest. Our Policies and Home Rules may change from time to time, so please check back often.
Plaza Serena at Ironshore has been 100% Smoke-Free since 2013. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our neighbors, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, the use of candles or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our home. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects our home and neighbors. A Designated Smoking Area is provided outside and away from the home. Marijuana is UNLAWFUL AND prohibited AT ALL TIMES. A minimum fee of $500.00 USD cleaning fee will be charged if smoking occurs in the home.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO COMBUSTIBLES OR FIREWORKS:
The safety of our guests, neighbors, and this home is extremely important to us. A minimum fee of $500.00 will be charged to the credit card on file if combustibles or fireworks are used on this property.
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Discover Card. Your credit card will be charged at the time you make your reservation and guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Plaza Serena at Ironshore is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME: 12:00 p.m.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 12p.m. Please contact the Owners directly to make reservations and complete a credit card authorization form prior to your arrival ((PHONE NUMBER HIDDEN).
Guests must be at least 18 years of age to check in at Plaza Serena at Ironshore. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying rooms in the home must be registered with the Owners. Information regarding your license plate/car description should also be provided at check-in for security reasons.
CHECK-OUT TIME: Check out is at 5:00 p.m. Additional day charges, plus tax may apply for a late checkout.
Please check-out with the property manager so that house-keeping may begin cleaning the home as soon as possible. If you require a later check-out, please contact the owner and property manager the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the home after 5:00 p.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
KITCHEN SUPPLIES, CLEANING & COOKING:
Plaza Serena at Ironshore has a fully equipped kitchen. These units are provided for your convenience 24 hours a day. A limited number of plates and silverware are also provided for no additional charge. We ask that you clean all appliances and items used on a daily basis and definitely before check-out. A $300 USD will be charged if the kitchen is not properly cleaned.
We are not ADA or handicapped compliant.
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
RIGHT TO REFUSE SERVICE: Plaza Serena at Ironshore is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Plaza Serena at Ironshore has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our home or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the the owners for the operation and management of the home. Plaza Serena at Ironshore will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with local laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the home for an unlawful purpose; seeks to bring into the home: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to home property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Plaza Serena at Ironshore for the operation and management of our home.
QUIET HOURS: 10:00 p.m. to 7 a.m. If you become aware of a disruptive guest, please contact The Owners immediately by phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.
Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged 50% plus tax.
HOME RULES: Groups, School groups, sports teams, weddings, special events, etc.
Please contact home directly for current Home Rules ((PHONE NUMBER HIDDEN). Schools, sport teams are directed to also review their specific school or sport organization Code of Conduct.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe home experience, we reserve the right to enter your guestroom for reasonable purposes, such as for homekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Policies and Home Rules. Home staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Management reserves the right to enter a room or property with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to home property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Home Policy/Home Rule is broken. Law enforcement will be granted immediate access.
CHILDREN: Well behaved children of all ages are welcomed. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the home property unsupervised. Children under the age of 13 are not allowed in the pool area without being accompanied and supervised by their parent/guardian/chaperone.
A limited number of air mattresses are available upon request. Availability is on a first-come, first-served basis for a King room and Queen only. The charge is $5.00 each, plus tax per night.
House keys are issued to the registered guest(s). No keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return house keys to Property Manager at Check-out.
Homekeeping and The Owners are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Please contact our The Owners if you have any additional questions or concerns.
LOST & FOUND POLICY:
Plaza Serena at Ironshore assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately ((PHONE NUMBER HIDDEN) and we will try to assist you in locating your lost item.
Plaza Serena at Ironshore is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Homekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Plaza Serena at Ironshore.
Adult supervision is required for all children under the age of 13. No life guard on duty. No dogs, food, or smoking is allowed in the Pool area. Please refer to the posted rules at the pool for more use guidelines and rules-those guidelines and rules are considered a part of our Policies and Home Rules
FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on home premises. Plaza Serena at Ironshore recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Plaza Serena at Ironshore is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our home premises for storage purposes only, with the understanding that they are personally responsible for following:
• Firearm and weapons must be appropriately registered.
• Firearms must be unloaded
• No cleaning of firearms is permitted on home premises.
• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
• No firearms or weapons in the breakfast area.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The home WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Plaza Serena at Ironshore assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Policies and Home Rules. Guests who refuse to abide by the reasonable standards and policies established by Plaza Serena at Ironshore for safety of all guests, staff, owners, property, and the operation and management of the home will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Policies and Home Rules.
TERMS & CONDITIONS:
Plaza Serena at Ironshore makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Plaza Serena at Ironshore does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
ILLNESS AND EPIDEMICS:
Plaza Serena at Ironshore reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Owners. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our home premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
DAMAGE AND/OR THEFT OF HOME PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), home’s premises or property caused by you or any person in your party whether or not staying at the home during your stay. Plaza Serena at Ironshore reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Plaza Serena at Ironshore as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Home property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to home property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Plaza Serena at Ironshore reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the home, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the home due to their actions and will be evicted from the home. Depending on the severity of the guest actions, law enforcement may become involved at the home’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Home property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE POLICIES AND HOME RULES:
Plaza Serena at Ironshore reserves the right to amend, modify, change, cancel, vary or add to these Home Policies/Home Rules or the arrangements and content featured on our Home website at any time without prior notice. Please check our website regularly for updates to Policies and Home Rules. Any modification to these Policies and Home Rules that occurs before your departure is considered a part of your reservations agreement with us.