LO MEJOR DEL ALOJAMIENTO
Fantástico proceso de llegadaEl 100 % de los últimos huéspedes de este alojamiento han valorado con 5 estrellas el proceso de llegada.
Llegada autónomaRealiza la llegada fácilmente con la caja de seguridad para llaves.
Chimenea interiorEste es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Mulberry House, is a unique boutique style 3 bed Victorian terrace close to leafy Roath Park.
Estacionamiento gratuito en las instalaciones
Zona para trabajar con notebooks
Secador de pelo
Lugares para dormir
1 cama queen size
1 cama matrimonial
1 cama matrimonial
Reglas de la casa
No se admiten mascotas
No se admiten fiestas o eventos
Horario de llegada: de las 12:00 a las 15:00.
Salida antes de las 12:00
Llegada con acceso libre con candado
I so wanted to love this (Website hidden by Airbnb) was a thank you present to my sisters for looking after me due to a period of ill health hence I chose this luxury boutique home. I make the assumption that the host is responsible for the building /to find solutions to any prob…
Respuesta de Mike:
Thanks for the comments its always useful to have feedback which can be used to improve our home and service for our guests. Any points you've raised have been addressed completely so that any guests that stay in our home in the future will have an amazing experience. You assume correctly that it's the host's responsibility to respond to requests by guests. Every one of our guests prior to your visit has given positive feedback on the service that we provide especially if there are any issues. This positivity extends to guests who have stayed for periods in excess of a month, much longer that your stay, they never had any cause for concern. I would advise that when you have problems in other Air BNBs, because you will I'm pretty sure of that, then you ask for help in a polite and friendly manner. Picking up on a few specific points that you make. Netflix - It says in the description, that the house only has Netflix, this has been perfect for all other guests and if you'd bothered to search you would have found gogglebox that you wanted to watch. Duvet - Fair point so we've replaced this, although no one else has ever mentioned it. Oven glove - was in the draw, I presume that most people would look through all the drawers to find what they needed. Recently we stayed at an AIR BnB in Devon and not a tea towel in sight we didn't complain just went and bought some. "At no point during this conversation was there any sort of apology." Obviously failed to hear me. "He could not sort the electrics" - I stated that i was not an electrician, and I would only be to perform the basic checks and fixes. We've since had the lighting checked out by a specialist and he confirmed that the issue with the lighting was from a faulty switch not from an overload of lights which you thought was the case. If you know any electrician that would attend to these issues that were raised on a Saturday night at 5pm then please send me their numbers. As it was the problems were rectified shortly after you left. All it leaves me to say is sorry for any inconvenience caused and thank you for your feedback.
Febrero de 2018
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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