Thank you for you feedback and review. We are very disappointed to hear you did not enjoy your stay. This house is usually enjoyed very much with quite a number of returning guests.
When you say loads of signs around the house are you referring to the one sign we have, that has house rules and safety information? We have this one sign in place as a guideline to ensure guests are aware of things they may need to know, it is there for the benefit of guests. We do advise (as most self contained accommodation venues do), that there may be an extra charge if the house is left in an unreasonable condition. We would love to not have to add this, but unfortunately not everyone is like yourself and leaves properties in a good condition. We do not state this to be offensive to anyone. While we have a lot of international guests who are unaware of certain things, including safety issues with the house, we leave these clear guidelines for everyones benefit.
There was a whole separate tourist guide file there for you that does have tourist information, next to the compendium. The offer of hiring towels is there as an option again for the benefit of guests. It is standard to provide one towel per person, we can supply two, however the nightly rate would need to increase to cover the coast. As this house sleeps 11 guests, it is a significant extra cost, we do try to be competitive in our nightly rates, again benefiting our guests. However, if this was an issue we do state to please call our office, we would have been more then happy to arrange extra towels for you. There was more wood outside for you to use. We do state on all correspondence and in the compendium that, if you need anything at all, including batteries please kindly call our office, we are there to assist guests 24/7. As you have noted...…... we can't leave batteries as they do get taken (no big deal), but we can't supply batteries every 2 or 3 days when there is a new guest is arriving. There were items in the pantry such as oil, olive oil, salt & pepper. We also supply quite a lot more then other management companies do. However for health and safety reasons we can't leave random left over food items for the next guests. Again we are disappointed you did not enjoy this house. We are a professional management service for holiday houses where certain standards are maintained, our houses are not someone's "home". We do everything we can to ensure our guests have a wonderful time while booking their "self-contained" holiday house. We will certainly take your comments on board. We hope you enjoyed this very special region.