LO MEJOR DEL ALOJAMIENTO
PiscinaEste es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Impecable3 huéspedes recientes opinan que este alojamiento estaba impecable.
Modern 2 bedroom apartment with sea views in golf estate with 24-hour security.
Estacionamiento gratuito en las instalaciones
Secador de pelo
Lugares para dormir
1 cama queen size
1 cama matrimonial
1 sofá cama
Reglas de la casa
No se admiten mascotas
No se admiten fiestas o eventos
La hora de llegada es a partir de las 15:00
It is a wonderful place that is managed well. However it didn't satisfy our specific needs as 3 couples, all adults. The apartment is really only meant for 2 couples (4 people) with only 2 private bathrooms and 4 chairs by the braai. The sliding door to get the sleeper off the ba…
Respuesta de Joy:
It is regrettable that Gisela did not upfront discuss/enquire whether the place is suited for 3 couples, which I of course would immediately have dissuaded her to commit to. Our listing on the property is clear i.e. 2 bedrooms, 2 bathrooms and a sleeper couch. You are absolutely right, it does suit the profile of a "small" family perfectly rather than 3 separate units/families. There are 4 chairs AND a couch for seating in the braai-room (which doubles up as the sleeper couch (as well as two chairs in the flat). It would also give perspective to mention that there are 2 sliding doors (next to each other) leading to the same area when mentioning the one that had been "locked" without the key available (which since had been sorted and for this oversight in ensuring it was unlocked, I do apologise). I vehemently deny that the door was "broken", although concede that her group had been denied using it as access point due to it having been locked without a key... The matter relevant re the guest cards and access could have been discussed with me during our VARIOUS telephonic interactions, which I could have resolved at the drop of a hat by calling my (very efficient and helpful) neihgbour who has an extra set of keys and access card (as a back-up). Effective communication could have taken care of this "challenge"... The braai utensils had mistakenly been locked away by my helper - and again could have been resolved should you have mentioned with a text note or call. The "filthy grid" I apologise for, as my lesson herein is to ensure that our bookings NEVER again "over-laps" when one tenant leaves the morning and another checking in same day. My helper had her hands full in preparing the unit to have it clean and fresh for your arrival. I apologise for this oversight. Sharp knives? comes at some surprise to me, as there are no lack of "cutting knives", but I will have it checked and if it fails "standard of sharpness" I will certainly have that corrected. My lesson herein is in future to be upfront in questioning the composition of the prospective tenant profile and be selective that it does not over-commit what the apartment can comfortably accomodate, never allowing more than 2 couples as airbnb tenants (I have been advised that this group in fact constituted 7 adults). We regret that your stay had seemingly been a negative experience, as you would notice this to be the first reflection of such negativity and even more-so regret that some level of communication had not been leveled regarding matters that could easily have been resolved to enhance your holiday experience.
enero de 2018
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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