Your feedback is valuable to us as we are always looking to make our place better and more comfy.
As mentioned, we have addressed dog hair issue by working on specific areas mentioned in Private Feedback and getting a Professional Carpet Cleaning of entire Home.
In regards to Cleaning Fee, we charge what we pay.
In regards to distance from downtown, we state in the beginning of our listing that we are a 15 minute drive to downtown so guests can have accurate expectations. If someone is wishing for a closer drive, Reno is a great spot with many options. We have found that our guests are most often looking for a comfortable space where they can have 4 separate rooms plus a full kitchen, living space and a peaceful backyard with a beautiful view-a home. We feel that some guests are best fit to rent a few downtown hotel rooms and others want different amenities.
Again, we appreciate your feedback and we’re glad we got to host you and your friends for New Years!