LO MEJOR DEL ALOJAMIENTO
GimnasioEste es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Amazing location! Steps from Stonecreek and TPC Golf Clubs, great restaurants and shopping in the heart of Phoenix's best neighborhood. Superior finishes, and luxurious community amenities make for your best choice for a relaxing Scottsdale getaway!
Estacionamiento gratuito en las instalaciones
Televisión por cable
Reglas de la casa
La hora de llegada es a partir de las 14:00
Salida antes de las 11:00
Overall the apartment is as described and seen in the photos--spacious, in a safe and well-kept complex with fitness and pool as highlights. However, we did encounter some problems during our one week-long stay. First of all, Brian okayed us to check in at noon, but he was unavai…
Respuesta de Brian:
I was upset to find out that my cleaning crew did not meet the standards I set for every one of our guests. I offered to send someone by immediately or at whatever time it would be convenient so as not to disturb Alice's stay but they declined and alluded to how it wasn't a big deal however they were not-responsive to my follow ups to have the cleaners by during the next few days. As I do not live in the same city as this listing I can't personally drop in (nor would I do so without the request or consent of one of my guests). I don't believe that offering a few dollars would have made the situation better but rather to remedy the problem by getting the job done. I did discuss the unacceptable situation with my cleaning company and believe that any future mishaps will be avoided. I also have yet to experience a problem with responding in a timely manner to any requests for entry. I do state in my directions to please call, text or even e-mail me when you're getting to town and I'll happily provide the code. Arriving at the condo and then contacting me may delay the response, especially as it was Easter Sunday when I was at family function. Lastly, I have updated my house instructions with a more detailed how-to on the Nest Thermostat. It actually was fully operable it was just that this particular guest was pushing on the lock feature and assumed it could not be adjusted unless unlocked. I did receive a text from the guest and immediately unlocked it so that they did not have to be inconvenienced with any further instructions. I do my best to try and please all of our guests and if things do fall short, I will always attempt to solve the problem to ensure that someone does enjoy their stay. Regrettably in this instance, the guest did not provide me with their honest feelings at the time of the inadequacy. I was 100% committed to making it right by sending the original cleaner or another company by to make sure they fully enjoyed their stay. I know you can't please everyone all of the time but I will always do whatever I know how to try.
Abril de 2015
I had a very nice stay in Brian's condo. As others have said, it is beautifully furnished and very clean. For me, the best part was that it was very quiet at night, which everyone knows is uncommon when staying at hotels with paper-thin walls. I enjoyed the 1-mile walk to Whole F…
New York originally, moved out west for grad school years ago and just decided I loved it out here :)
Índice de respuesta: 60%
Tiempo de respuesta: en el mismo día
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