Dear Eric, we regret that your expectations have not been justified, but are outraged by your words "do not believe". It's insulting. You have inattentively read the description of the apartment. The description says that it is located on the first floor, in addition, you have been sent a guide to the settlement with photographs, which also indicated where the apartment is located. Why did it surprise you? You are irresponsible to the choice of apartments. In addition, you are excessively suspicious: in our house there is a museum-apartment of the Russian composer Rimsky-Korsakov. In the museum, repairs were made and an accident occurred on the day of your arrival, in connection with which the cold water in the house was turned off. We wrote to you that if, at the time of your arrival, the problem is not resolved, we suggest that you temporarily reside in our second object, located on the site of Аirbnb. Otherwise, we would have to refuse to book you and do not think that in the evening, at 20 o'clock, it was easy to find an apartment in the city center at the same low price as ours. Apparently, it was necessary to do so. Regarding the laundry: you were completely clean, ironed standard linen and a standard single blanket. By the way, the kitchen at us is completed by all necessary, you simply too lazy to glance in lockers. On the shelf was a fumigator for the case of mosquitoes, no spray "for your money" did not have to buy. We have a budget and very popular accommodation option. And you preferred this option. If you are accustomed to living in more comfortable conditions, then you need to look for apartments of a different price category. Accordingly, the claims must be adequate to the price. There are a lot of offers in Petersburg, but you were not prepared for the trip properly, you did not feel the spirit of the city, you did not appreciate the beauty and beauty of the old Petersburg, you did not understand that in the houses and yards like ours lived and created great Russian artists, composers , writers, including Dostoevsky, whose house is located on the next street.