My name is Aaron and I am the Account Manager for Sid for the apartments in London. I have gone through in-detail with the feedback you have written and we sincerely apologize you for the concern you have dealt with in-house.
Please be advised that the unit you stayed in is usually only allotted to long staying guests but we offered the same apartment to you as your booking was through Airbnb.
I wish you had communicated the issues mentioned in your review to me during your stay instead of writing about it later. I could have solved some of it atleast.
I can assure you and all my future guests though that this was a rare situation.
The apartment originally booked is of the same standard of the apartment you stayed in and there is hardly any difference in any of the apartment we have with us.
We are available 24*7 and we have multiple agents working all the times to help all our guests out.
We would have been able to let the housekeeping team to check for any lost item the same day for lost and found and while doing investigation, the housekeeping actually didn't find report any lost and found in the unit.
We believe in Customer Services and making the experience of the guests a memorable one. We would be more than happy to host you again in London and will offer the best apartment available to you to let you experience comfort, quality and outstanding services provided by our teams all around the year.
I kindly ask all of my future guest who are reading this to please ask me any questions they may have before booking and let me know about any issues during their stay right away, and I will surely do my best to solve them.