This was Tammy's first time using Airbnb, and we are sad that this first experience was such a challenging one. It seems that she did not read through the House Manual which includes instructions on how to enter the guest quarters (through the front door), notes that their is a dog in the house who may bark, and that we live on a farm where there are lots of creatures and critters. We do not have roaches but we do have stink bugs in the house, which are harmless and generally don't do much of anything.
Tammy had indicated that she would arrive at 3pm, so my housemate and I both made a point of being home to greet her and introduce her to the dog. We got a message saying that she would be arriving much later (8 or 9pm) which was fine, but both of us had other plans for the evening so were not home when she finally did arrive.
We wish Tammy would have called us to let us know she was uncomfortable so we could have addressed the situation. We wish her all the best in future Airbnb stays.