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Minimal Elegant DesignLiving Room with Sofa Bed
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Loft entero

SANTA MARIA NOVELLA STYLISH Loft with Jacuzzi!!

Perfil de usuario de Andrea
Andrea

SANTA MARIA NOVELLA STYLISH Loft with Jacuzzi!!

Loft entero
4 huéspedes1 dormitorio2 camas2 baños
4 huéspedes
1 dormitorio
2 camas
2 baños
Jacuzzi
Este es uno de los pocos alojamientos de la zona que cuenta con este servicio.

Stunning loft in the heart of historical Florence. Just 5 minutes from SANTA MARIA NOVELLA station, Piazza Ognissanti and the Cascine.
Next to Polimoda, and only 10 minutes away by foot from the Fortezza da Basso, the DUOMO Cathedral, Piazza della Repubblica, the UFFIZI Gallery and the PONTE VECCHIO! Newly renovated, fully equipped amazing kitchen with Carrara marble worktop refrigerator, microwave and kettle.
Complete with an iron and a bathroom with Jacuzzi.

Servicios

Jacuzzi
Cocina
Ganchos para ropa
Lavadora

Lugares para dormir

Dormitorio 1
1 cama matrimonial
Zonas comunes
1 sofá cama

Reglas de la casa

No se admiten mascotas
Prohibido fumar y organizar fiestas o eventos
La hora de llegada es de 14:00 a 19:00 y la salida debe efectuarse antes de las 10:00

Disponibilidad

39 evaluaciones

Veracidad
Comunicación
Limpieza
Ubicación
Llegada
Calidad
Perfil de usuario de Purificación
Purificación
octubre de 2018
El apartamento de Andrea es precioso y muy grande. En una zona y un edificio con mucho encanto. Lo único que echamos en falta fue más iluminación en el salón (solamente había una lámpara pequena y había que bajar a la cocina para leer).
Perfil de usuario de Andrea
Respuesta de Andrea:
Dear Purification, thanks for your feedback, it's very important to improve our service. I will definitely add a lamp in the living room even though there are other switches on the staris and upper floor you might have not noticed. Thanks again!
octubre de 2018
Perfil de usuario de Pablo
Pablo
septiembre de 2017
Increible experiencia recomendable a todo aquel que quiera visitar la ciudad mas bonita del mundo
Perfil de usuario de Sapir
Sapir
agosto de 2018
Overall was not impressed with this Airbnb experience. We never met Andrea, rather, the apartment was run through a company and someone random showed up to let us into the apartment. He did not seem to have a good knowledge of the place, and likely just opened up for guests where…
Perfil de usuario de Andrea
Respuesta de Andrea:
Dear Sapir, it's a real shame that you decided to leave such an unfair review. The reason is pretty clear to me: you have asked for a FULL refund (obviously refused) because the battery in the TV remote controller needed to be replaced. You request was preposterous and despite I ran the extra mile you really tried hard to take advantage of this really minor issue ( TV remote battery...) I sent someone with new batteries on the same day and following your instructions I left it under the mat outside the apartment. Unfortunately the cleaner of the building throwed the paper bag with batteries away dismissing it as garbage. I then sent new batteries the day after and suggested in the meantime to buy batteries yourselves and refund the cost of it. Sadly the review system overtime has evolved from useful tool for prospective guests to extortion means against hosts. In a few words this is what happen with some guests : 'if you don't give me what I want I will leave not a good review... ' Upon arrival you did not meet with some 'random guy', what does it even mean? You have met with someone of my staff, I'm sorry we didn't meet in person but I happened to be on vacation myself. According to the messages exchanged between you and me, you were actually 30 minutes late, I wish I could attach a screenshot as a proof. The 'random guy' explained thoroughly everything you need to know about the apartment. There is a dishwasher for plates and dishes so while I'm surprised to hear that everything was dirty (according to your comment) I think the solution would have been pretty easy, either to call me as you did several times for the €1.50 worth it battery or stick everything in the dishwasher. The Wi-Fi I'm afraid is not listed amongst the amenities and on the description as you have confirmed ( a bit of honesty finally) it's clearly explained and outlined. We are waiting for an ADSL installation, in the meantime we provide a courtesy 3g router which works fine but of course it's not very fast. The musky odor as explained in the previous review it's depending on the sewer system of Florence which is very old and in the summer, when it's not been raining for quite a long time, can give this issue. The solution is to keep the plugs in the drains closed, as the 'random guy' suggested to do upon arrival, but it has nothing to do with the apartment. In regards to the other comments I respect the fact you did not like the minimalist ( on purpose) style of the apartment but I assume that by the photos it's clear what you get.
agosto de 2018
Perfil de usuario de Heather
Heather
mayo de 2018
This Airbnb is within 20 minute or less walking distance from everything in the center of Florence. There is a lovely little cafe on via Magenta as you walk toward the river. 4 minute walk to a large (Florence large) grocery store where you can find everything. The apartment itse…
Perfil de usuario de Robin
Robin
agosto de 2018
Of the 15+ Airbnbs I've stayed at, this was the worst experience I've had by far. Poor communication: It started with having to communicate to the host through a 3rd party app, which there was no prior notice of. And at that, I had to message and then call several times to get a…
Perfil de usuario de Andrea
Respuesta de Andrea:
Dear Robin, as I wrote on your review you have been a very difficult guest. I personally called you to apologise nad sent you also an email but your reaction was really out of line and disrespectful. You arranged your check in for 3pm, sent us a message that you were arriving 30 minutes earlier and then again that you were arriving at 3pm. This is not an hotel with a 24 hours reception but an apartment. The check in guy was already in the apartment because you told us first that you were arriving earlier, and then you told us you were not. So the poor guy was waiting inside until you made up your mind. Nonetheless I apologised and tried to calm you down but you have been unreasonable. I also explained you that Florence is a very old city with a very old sewer system. As it's not been raining for a long time you can have that kind of smell coming from the sink drain, especially on the ground floor, but there is an easy fix i.e. to close the drain with the plug. There is no strange smell in the apartment and as you said it has been mentioned one time only out of many reviews for the very same reason. In regards to the city tax we are obliged by law to ensure that it has been collected, I don't understand your surprise. It's written very clearly in the house rules and Airbnb is supposed to collect it, if they don't we do it. It's also written that by law we are required to report to the police all the guests staying in the apartment and therefore we need their ID I'm afraid. I strongly suggest you to read all the info before you book another apartment on Airbnb and on a side note to be more polite and leave the apartment in a better condition upon departure, thank you. It's a shame that Airbnb allows this kind of feedback which not reflects the real experience ruining our efforts and our hard work.
agosto de 2018
Perfil de usuario de Justin
Justin
julio de 2018
We found this listing somewhat disappointing. It’s an AirBnB apt but run by a company not very personal. It reflects in the communication as well as the apt itself. Eventho it does has amazing design and amenities it’s not well kept. And we found it not to be very clean. The whol…
Perfil de usuario de Andrea
Respuesta de Andrea:
Dear Justin, I have to admit the communication with you was everything but easy. We have a simple request for our guest which is to provide arrival info through a link to our management system. You labelled our request as ‘annoying’ making our job complicated without a real reason. As far as we know there is no strange smell in the apartment, a quick look to other reviews should suffice to understand. And the standard of the cleanliness is always the same, professional and accurate. If there was something wrong you should have addressed the problem straightaway. In regards to the check in, our guy upon arrival is happy to give as many info as possible. Of course there is a limit of knowledge , for extravagant requests such yours there is the famous web search engine ready to answer your curiosity. The WiFi was not working because of an issue of the network that unfortunately has been afflicting Florence in many areas in the last couple of weeks. I guess you did not really pay attention upon arrival, as we always explain how to use the 2 AC units. Of course it’s important to set the unit in cooling mode but this is common sense. Overall not a good experience and not a good feeling in dealing with you. Most of the times we enjoy having easy going people, this time it was not the case.
julio de 2018
Perfil de usuario de Marta
Marta
junio de 2018
As per description, the place itself is stunning. We spent only a half of the night there, after coming back from Firenze Rocks - so for our needs it was well over the top. Worth mentioning, there was no available parking nearby, only garages so it took us a while to find a fr…

Hospedado por Andrea

Florencia, ItaliaSe registró en Junio de 2016
Perfil de usuario de Andrea
420 evaluaciones
Verificado
In the holiday business for many years with apartments also in Central London, our company strives to make our properties the most accommodating in this amazing town. It's important to us that guests can relax and enjoy the modern comforts of our apartments whilst sampling the …
Idiomas: English, Italiano
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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