Dear Sapir, it's a real shame that you decided to leave such an unfair review. The reason is pretty clear to me: you have asked for a FULL refund (obviously refused) because the battery in the TV remote controller needed to be replaced. You request was preposterous and despite I ran the extra mile you really tried hard to take advantage of this really minor issue ( TV remote battery...) I sent someone with new batteries on the same day and following your instructions I left it under the mat outside the apartment. Unfortunately the cleaner of the building throwed the paper bag with batteries away dismissing it as garbage. I then sent new batteries the day after and suggested in the meantime to buy batteries yourselves and refund the cost of it. Sadly the review system overtime has evolved from useful tool for prospective guests to extortion means against hosts. In a few words this is what happen with some guests : 'if you don't give me what I want I will leave not a good review... '
Upon arrival you did not meet with some 'random guy', what does it even mean? You have met with someone of my staff, I'm sorry we didn't meet in person but I happened to be on vacation myself. According to the messages exchanged between you and me, you were actually 30 minutes late, I wish I could attach a screenshot as a proof.
The 'random guy' explained thoroughly everything you need to know about the apartment. There is a dishwasher for plates and dishes so while I'm surprised to hear that everything was dirty (according to your comment) I think the solution would have been pretty easy, either to call me as you did several times for the €1.50 worth it battery or stick everything in the dishwasher.
The Wi-Fi I'm afraid is not listed amongst the amenities and on the description as you have confirmed ( a bit of honesty finally) it's clearly explained and outlined. We are waiting for an ADSL installation, in the meantime we provide a courtesy 3g router which works fine but of course it's not very fast. The musky odor as explained in the previous review it's depending on the sewer system of Florence which is very old and in the summer, when it's not been raining for quite a long time, can give this issue. The solution is to keep the plugs in the drains closed, as the 'random guy' suggested to do upon arrival, but it has nothing to do with the apartment.
In regards to the other comments I respect the fact you did not like the minimalist ( on purpose) style of the apartment but I assume that by the photos it's clear what you get.