Firstly in response to your arrival, I'd like to point out that the keys were in reception and you simply had not requested the correct apartment number. Had you presented the instructions I gave you to the man who works there, he would have easily retrieved them for you - which he did after I spoke to him. Standard check-in time was also made clear at from 3 pm in the afternoon.
Regarding the walls being thin, I'm afraid that as you are no doubt aware, there is nothing we can do about that. We have not had complaints about it previously, so it must have been other guests of other owners who do not live there permanently.
Regarding sanitary products, we do aim to provide hand soap and toilet rolls in all our properties. I was under the impression these were in there for your arrival. Certainly you did not mention this in ANY of the MANY correspondence messages and emails you sent me before and during your stay.
In fact I do think that your expectations were perhaps too high. You paid €165 to stay 6 nights, which is under €30 per night. That rate is lower than 2 star hostels in the area charge. You did send me MANY emails which I have saved asking countless questions that I was always more than happy to answer. Even when you seemed to expect me to assist with your travelling to attractions with questions such as how to get to a Safari Park at the other end of the Costa del Sol. Again, I was happy to help despite the low cost of your holiday as we treat all guests equally.
The other issue you had regarding the air conditioning not turning off was simply the batteries in the remote which stopped working DURING your stay. Not something I think we could have known would happen but one that we did resolve as soon as we were able. The heating was working for you and as I explained the simple method to turn it off if it became too warm was with the clearly visible fuses in the apartment.
I am sorry you did not enjoy your stay, but we have never had complaints like yours in this apartment before, the owners have furnished it nicely, it is cleaned to a high standard and priced extremely competitively.