Thank you very much for your review of your stay at our Apartment. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the need of central heating. Unfortunately, there is no house in Old Medina equipped with such system since the buildings are very old and as you have noticed, the alleys are so narrow. The apartment is located in the Ancient Medina, and its name ´´Chez Mina au coeur de la Medina´ which literally means a distinct city section with many narrow and maze-like streets. Consequently, in all medinas in Morocco including the beautiful Marrakech, there is no parking or broad roads located inside the Medina. Generally in Morocco, especially in our imperial city Meknes the temperatures are high. Consequently, there is no law implemented by local authorities stating the necessity of having a central heating like in Europe. In taking great care of our charming Apartment, our main priority is to be able to offer a very well-maintained and comfortable atmosphere as you can conclude from the previous comments.
Concerning hygiene issues, I am sorry to hear the appartement were not up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.
Please reach out to me directly if you would be willing to give us a chance to turn your experience around.
With much appreciation,