On the rare occasions that we receive negative reviews, it is always disappointing and when there is just reason for the review, our team will make every attempt to find a resolve to ensure the satisfaction of ourguests. We understand that a family vacation to Florida is a big adventure and want everything to be as expected for the duration of their stay.
We were made aware of this issue two days prior to your departure and as mentioned in various correspondence, should the problem been identified at the beginning of your stay we would have been able to quicklyresolve and remedy the situation. I appreciate your concerns of the substances used and the toxicity of the chemicals, however the insecticides are not harmful to humans or pets and we would of certainly not placed you or your family at any risk.
The upkeep of the pest control in these units is part of the community and included in the owners HOA fees. On this occasion a small infestation was found within the property and needed direct treatment. Unfortunately this is not uncommon for Florida and these insects should not be associatedwith the commonly known pests that can be found with poor cleanliness in kitchens or alike. These homes are regularly inspected and on rare occasions it is only when someone is resident in the home issues become apparent. Resolving the problem is simple and quick and in light of this issued raised, all of our homes have had specialist treatment as a preventative action to avoid disruption to our guests.
Our mission is always to satisfy every guest and on the rare occasion there is reason for complaint our company will do everything within our constraints to resolve any issues of a guest to there complete satisfaction.
If you are concerned about this review, please do not hesitate to contact any of our team, as we are confident that we will be able to offer some reassurance.