Respuesta de Mohamed:
The worst guest ever, texted me at the mid of the night ~12:00 AM, never said thank you for any favor I made or the efforts and hours I put to make the place clean and comfy, non-precise check-in timing, gave me a very bad rating, did not text me from the phone number that she confirmed to use during check-in and surprised me with a new phone number and you have to answer a confidential check-in questions!, did not obey the listing rules and put her own rules, I spent more than 12 hours in asking her to make a voice call and at the end she let her boyfriend answer me! I have cleaned the entire apartment and flipped it upside down before this guest check-in. I have additional photos for the place before this guest check-in and they are available upon request. Before any of my guests check-in, I clean all the apartment from the bed, tables, kitchen, bathroom, mopping the floor, removing all dusts, changing bed sheets, and all covers, renewing air, cleaning the fridge and stove, and throughout all the garbage. Most of the times, I request a professional housekeeping service to make sure everything is perfect. The pictures of this listing are not edited by any software and they are true! May be this guest should have removed her hair before she leave the place, there were no plastic waste in the kitchen, no sand or dirt under the carpets, I leave a new soap for every new guest, the shower bar is stainless so it cannot rust!, the bathtub was super clean the special photos can show. The AC was installed during the summer due to a previous guest request. The AC is NOT INSTALLED now and there is no such kind of outside noise. The apartment is in a pretty safe area, and the building is very quite with many seniors. We have neighbors in the left, right, top and below the unit. I have been living there for more than 4 years. It is very safe location, additional locks in the apartment door, the building has surveillance cameras, and electronic gates. I answered all the questions of this guest and if she asked about touristic places, I could have guided without any delay. This guest booked the entire place, thus the presence of the host is of non-sense. The entire duration of this guest was a nightmare! In conclusion, this guest is not welcomed again, and it is not recommend for the entire Airbnb community!