The apartment itself was good but the service by Annabelle was absolutely terrible. First after telling her at least three separate times that we would be checking in at 15:30 she choose to arrive at the apartment at 14:00. When we arrive she proceeded to complain that she had been waiting for us and we were severely late. That was clearly not the case since we arrived at 15:39. The second issue, and the largest, was the fact that there was absolutely NO WIFI. When we arrive and asked for the wifi password Annabelle's response was "The box isn't working so I am going to take it with me and have a new one tomorrow." She then proceeded to leave empty handed and never brought a wifi box. We expressed how important it was to have wifi because no one in my party had an international cell phone plan and we were relying solely on wifi for any connection. Third, I'm not sure what most people consider "essentials" but there was no shampoo, only two cups of coffee for three adults over a four day stay, and NO TOILET PAPER. I would consider toilet paper an essential but that's just me. The neighbors were incredibly noisy at all hours of the day (and night) and the walls are very thin. I would suggest earplugs even if you are a heavy sleeper. The apartment was clean and in a good location but there are too many negatives for me to suggest this apartment to any future travelers.