Dear Renata, thank you for having the time to write your feedback.
I'm very sorry about the bedbug situation, I completely understand that it ruined your stay. The bed bugs where below the mattress (not also below the sofa-bed) and fortunately it was still a small scale problem. Luckily I was able to get someone to come to start solve the problem the same day. The intervention will take 3 weeks to make sure it is done properly. Regarding the mattress enclosure, it's not as straightforward as you say. It only helps them to stay on the enclosure instead of on the mattress itself. It doesn't solve the problem.
Unfortunately the bedbugs are growing in most of the big cities worldwide, as you also know since you told me you also had the same problem in your apartment (for what I know NY is one of the most affected cities). It's something not related with the cleaning or how the apartment is cared, the bugs come in the tourist suitcases. It seems one of my previous guests brought them.
In relation the the space itself and photos: it clearly says in the ad description the height of the ceiling, the general height and even specifically the bathroom. The photos were taken in the best way to show how the apartment is, and the feedback I have is very good in the accuracy rating (average of 5 stars until now).
My apologies one more time for the bad experience you had, we'll make our best to continue making all the efforts to avoid this situations.