I'm so sorry that you have had your worst experience with us. I thought that everything had gone smoothly. There was someone waiting for you at the time you said you would be arriving to give you all the indications concerning the management of the space, but you weren't sure at what time you would finally arrive. You are the first of all the guests to see cockroaches. When we arrived after you left, one of the air conditioners was still on, so I can't understand why it shut off all night. We are having a technician check it. When you arrived we sent you the pictures of the password of the wifi modem, so I don't see how it was mistyped. The person that waited for you until almost 10 o'clock and finally left leaving the keys at the reception did all the cleaning to leave the place spotless for you. And at the moment when you asked for the location it was immediately sent to you by what's up; you have been the first of the guests that has not been able to find it easily. There is a bed that has a creaky plastic cover because many people come wet from the beach and seat on the mattress, since it doubles as a sofa on the living area, and we thought it was more uncomfortable to lay on a wet mattress, but following your comment we are going to take it off. So sorry that you had a bad experience at our place. You are the first. We've had guests staying for more than three or four days and never had any problems, yo had so many in less than 24 hours. We take all your comments very seriously in order to improve. And we will make sure to double all our efforts to avoid any discomfort for our guests. What a coincidence you also had a terrible experience in Santa Marta just before coming over to Cartagena, and you were there only for one night also, I noticed that there the air conditioner was too cold, with us it was too hot, and here you left it on. By the way, you forgot a pair of shoes.