To clarify the review by this guest, as it is totally not true. When she made the booking, she requested for us to book a car for her, but we told her you can get a car direct from the airport. It is cheaper and more convenient. But she insisted that we have to book a car for her, as she is not familiar with Singapore and most of the people here speak English, she couldn't understand and communicate in English.
After much consideration, we decided to help her with the booking.
On the day of arrival, the driver waited for 1 hour 30 minutes (out of goodwill, driver waited 30 minutes more.) But due to shopping in the airport, she forgot the time, and missed the waiting time. The driver called her, as he have to leave for another pick up, the guest SCOLDED him.
She mentioned that no one told her about the waiting time, but it is written clearly on the voucher. She did not read, and blame it on people.
When she arrived at our apartment, she request for a refund as she did not use the service. Without question, we refunded her. But only to find out the truth from the in-car recording device that she really scolded him.
All our bed, pillow and blankets are clean with dust mite vacuum and Ultraviolet Light to kill bacterial. We also change a new sets of linens for every guest. I'm really taken aback that she say we did not provide any linens for her. If in that case, during check in, why she did not voice it out? Now she write this in the comment which is not the truth.
On departure day, the driver waited at the lobby since 6.50am. But she say no one was there. We asked for the in-car recording, the driver was indeed there and waited until 7.30am. Again, she insist we refund her because driver was not there. Again, without questions, we refunded her. As we do not want our guest to be unhappy.
If we wanted to cheat her of this transport fee, we would have kept the money and not refund her. After she got her refund, she asked for compensation because we delay her flight time, which is not the truth, as the flight is being delayed when we checked with the airline. So she is using lies to request for compensation.
It's really unlucky to host such guest. A disgrace to China.