Before check in, this landlord replied my question all the time , but since I arrived in Sapporo, late reply then no answer, especially when I ask for what's WiFi name and password, and what's your appointment number, because before coming , he just said key is in the mailbox, but on the mailbox there's no name , so I called him, five times no answer(don't mention the message), so I have to open the mailbox one by one to check, it was so bad experience, luckily I only open two boxes, and guessed the right mailbox. After going upstairs, another problem. I don't have the room key password, because I have to input the password on the door for going inside, so I called again, no answer, waited long time, until he called back , very difficult communication in English. When the one who was in the phone arrived in front of me, it's not the same person on the Airbnb photo, he just passed me several pages of papers, then bye bye , he left, so I didn't know where is my room, where is bathroom, because he literally just put me indoor, and left.
Actually I still appreciate him to let me stay in his place , but hope there is improvements for letting more coming guest have a good holiday experience