Thank you for leaving a review of your stay.
As published in our listing (and every listings online), our villa had a maximum occupency of 12 guests.
Zoe insisted/asked 3 times if she could bring a 13th guests, request that was declined three times clearly. After confirming that she would come only as a group of 12, and would find a hotel for the 13th guest, Zoe still arrived at the villa and tried to negociate again with our manager directly (who was not aware of the maximum occupency of the villa), which was highly unrespectful.
Zoe, for your next stay, please follow the rules of the villa you are booking, and don't try to negociate on a matter that was clearly explain behind the host's back.
If the host gives you house rules, these have to be respected.
The extra charge that was requested to you was obvious, as you did not book for 13 people but for 12. So obviously, you had to pay for the extra fees of that guest.
Anyways, thank you for choosing our villa in Bali, and please remember to follow the host rules to avoid any issues in the future.