Cozy Log Cabin, Meadow Village, Hot Tub, Stunning Views, Clean!
No disponible: Elementos básicos
Puede ser que este anfitrión no proporcione algunos elementos básicos, como almohadas, sábanas, jabón o papel higiénico.
Reglas de la casa
La hora de llegada es a partir de las 16:00
Salida antes de las 10:00
Warning! Looking for a standard Airbnb experience with straight forward communication and an effortless vacation? This is not your spot. This house (as well as countless others in the area) is managed by Travel Big Sky Rentals which fails to disclose on the listing that there is …
Respuesta de Travel Big Sky:
As there are always two sides to every story, we would like to give some insight that Scott failed to mention in his review. First and foremost, if there are any homeowners/property managers reading our response, DO NOT rent to this guest as you will be greatly disappointed. Being in hospitality for several decades, we are always more than gracious to address the guests needs and consistently get rave reviews and satisfied repeat customers time and time again. That said in preface here are the facts; We have explained to Scott upon initial booking and have contacted Scott on numerous occasions following that we require our company rental agreement signed and returned back to us per company policy and we never did. When closer to his stay and him finally contacting usl after numerous attempts, for check-in information, we had expressed again the importance of the return of the signed rental agreement or we will have no choice but cancel his reservation. He finally returned that to us with great hesitation and seeing the mess he and his guests have left behind after their departure this could have been a good indication as to why he was delaying in hope we would forget, I guess. There were no additional funds taken as Scott has indicated, that is false and untrue. We take great pride in taking care of our homeowner’s properties as if it was our own and we strive to consistently provide clean, beautiful accommodations to our guests. It is a shame but ever so often you get a guest who does not wish to follow basic instructions, push their weight around and feel equally the right to talk down to our staff who are doing nothing less but to help make this a pleasant stay and work hard in doing so. Our homeowners take great pride and care to make sure they provide all that is needed, and more, and ultimately strive for all guests to have wonderful accommodations and experience. Unfortunately, Scott would never be granted access to stay at any of our properties in the future and would encourage AirBnB to not allow him to book at any other properties offered on their site or those property owners will be greatly disappointed! Thank you and we appreciate your taking the time to read our response.
febrero de 2018
We LOVED our stay at the Blue Grouse 2! Unfortunately we only were around for two nights; we would have loved to stay longer. This place is large, comfortable and clean in a fantastic location with lovely views (and a hot tub!). This is definitely a place you could stay for a whi…
Here at Travel Big Sky Vacation Rental we understand what makes a luxury vacation home right for you. We make it our business to find a vacation rental that meets all of your needs and goes above and beyond your expectations. By providing the finest in vacation rentals we can ens…
Índice de respuesta: 100%
Tiempo de respuesta: en pocas horas
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