Glad you enjoyed the view and that you felt our place was comfortably equipped. I am glad both Nellie and Carlos helped you have a comfortable stay with us. Yes, they both are great assets! Sorry the workers disturbed you with “very mild” noise, one brief time during your 5 night stay. They do not start work until 8 am and then we never work at the villa you are staying in. Yes they were doing some “plastering” (quiet work vs jackhammering, or something else that is loud) in the villa next to you. I am glad you agree the noise was “very mild”. Yes, had you simply spoke direct to them, and told them their talking bothered you, they would have stopped immediately. They are great, hard working guys who know they are not to bother the guests. I am sure they did not know their voices bothered you. Sorry there was a slight delay with Nellie responding. Again, we instruct you and all guests, to call Carlos if/when Nellie is not available. Instead you texted the reservation office in AZ at 5 am in the morning (three hours difference). Sorry you felt I came across wrong? I was simply was trying to tell you the best I could that: 1) You contacted the wrong people and 2) I do not text. You were given the correct complete contact info (many times) of who to contact, but instead of contacting them, you kept texting me (through abnb). I was as polite as I could be trying to tell you “I do not text” which is the way the abnb communications comes to me. I am old and have fat fingers. In addition, the text also gets “cut off” so I do not see the complete long message that you are sending. Again I was just trying to get you to contact the correct people. I am glad you brought up Trip Adviser. Yes, with over 23 plus years of being in business, we have always had TOP RATINGS with EVERYONE, including Trip Advisor. Overall, we have earned over a 95% approval rating from all review sources! Recently Trip Advisor awarded us the “Certificate of Excellence” award for 2017! This award only goes to the BEST places with the BEST reviews. We currently are rated as #2 in places to stay in Rincon. We are VERY proud of our achievements. Yes, we agree (with trip advisor and 95% of our guests) and feel we have the BEST people and the BEST place to stay in Rincon!