Thank you for your review Wayne.
We are very sorry to hear that your experience was not quite as you had anticipated.
It is true to say that over the last couple of weeks the UK has been having an exceptionally hot summer and indeed temperatures in London have been the highest for more than 20 years so we do sympathise that our apartment would have been very warm as a consequence. Unfortunately due to the age of many of its buildings, (and much of the general infrastructure, including transport systems) it is fair to say that London does not cope as well as other cities when it comes to extreme temperatures and it can be very uncomfortable during hot summer months.
When creating our listing we have tried to be clear and accurate and made sure that air-conditioning was shown as not available under the facilities. We appreciate that some of our overseas visitors come from places where air-conditioning is more commonplace and so potentially may not understand that the apartment isn’t air-conditioned as standard as you may expect in a large hotel.
We did provide 2 x electric powered tower fans for the apartment during your stay and we take onboard that 1 x fan per bedroom would be more reasonable during the extreme temperatures and we are in the process of sourcing additional units (most retailers have sold out due to the heat wave but we hope to have these in place within the next week).
With regards to the area we are sorry to hear that it was very noisy on the Friday & Saturday night of your stay. Vauxhall is undoubtedly a lively and busy area and we would not dispute that Kennington Lane is very busy and bustling with both traffic and people. By contrast the rear of the property overlooks a large, green space and Vauxhall City Farm and we genuinely feel this does add to the appeal for guests staying in such a central London location. We are sorry that you were disturbed by noise during the night over the weekend and can only imagine that this issue may have been exasperated by the need to have the windows open due to the heatwave and that it was Pride weekend along with summer festivals that were taking place at the time.
We are glad that you found the apartment clean and we hope that the things that were less than ideal did not impact too much upon your trip. We do value your feedback.
Best regards, Darren & Claire