Hi Kelsey, we're very sorry to hear of your experience. I just want to assure any prospective renters that the western conifer seed bug had a population explosion which was an anomaly for this area (likely due to unseasonably warm temps). In this case I did let you know ahead of time and to keep windows and doors closed, and did check in to see how comfortable you were, to which you said all was good. I assure you that had you let me know during your stay that you were uncomfortable I would've done whatever I could do in my power to help you including giving you a discount or refund. It's also important to note that the entire neighborhood has experienced the anomalous conifer, which has never happened before in our experience and may not happen again for a long time. It's the forest, just 3 years ago the Cacadas were in cycle, for instance.