I appreciate my guests leaving comments (good and bad) and this is no exception.
1) As in a majority of apartment buildings in Europe, staircase lights are on a timer (approximately 2 minutes, more than enough time to walk up 20 steps). The lights are bright and the staircase is clean and well lit. You just need to push the light button. I can only assume that Christine was unable to figure out this simple system because I am unable to understand how anyone could find the staircase even remotely “dangerous”! So...
2) I definitely apologize if the couch wasn’t as tidy as it should have been and will touch base with my housekeeper to ensure this doesn’t happen again.
3) Only one of the 5 windows indeed doesn’t open and it’s normal. The window in the kitchen is blocked by the sink thus making it impossible to open, it’s the choice of the architect.
4) The mattress and pillows are new. It is unclear what Christine’s standards are, but all things considered it is perhaps best that she moved to a hotel which seems more suitable for her needs.
5) I honestly wasn’t aware that scissors (kitchen scissors? Paper scissors? Nails scissors?) were considered a travel essential (I have personally never needed any while traveling) but am happy to add a pair if this can facilitate future guests stay. Perhaps I should consider other office supplies - envelopes, highlighters, a stapler?
6) Parisian apartments are pretty small so a small bathroom actually isn’t that surprising.
7) The apartment is in the 11th arrondissement. This is clearly marked in the announcement. By any Parisian standard, the 11th district is central and has many, many interesting things to see and do within walking distance or a short metro or bus ride.
8) The heat works in the entire apartment. It was 80 degrees fahrenheit outside when Christine was here. Also with regards to the AC, please note that a majority of Parisian homeowner associations forbid the installation of air conditioners. This is in no way unique to my apartment. If air conditioning was indeed available, it would have been clearly indicated in the announcement. Christine should have been more vigilant on this point if she required air conditioning.
I take pride in renting out this apartment and strive for a great experience for all. Seeing some of these comments is frustrating because a vast majority of my guests have an excellent experience. I suppose there are always high maintenance guests like Christine to take I to considération. Good learning lesson.