Unfortunately, sometimes misunderstandings happen. We feel obliged not to stay silent anymore due to the dishonesty of our guests.
To begin with, our advertisement clearly states what we provide. There is a regular bath marked and no hot tub, jacuzzi or shower stall is mentioned. The fireplace (which is NOT even pointed out in the advertisement) is installed not for the heating supply but for the interior design and it DOES work.
The very first impression was already disappointing since the arrival time which was mutually agreed upon (5 in the afternoon) was not observed. We had to wait for the guests until 9 in the evening and they did not even feel the necessity to inform us about their delay. At the arrival they did not manage to apologize for having kept us waiting.
The only request beforehand was to find a place for the guests’ son to a pace for piano practice which we did. However, the demands of the family started already after the first night of their stay: we had to buy new kitchen utensils since the woman was not satisfied with the ones we provided her; some furniture had to be moved around the house or even removed from the house so as to meet their requirements; the mattress was "too soft" for the guests, so they requested to buy a new one or at least substitute it with another one. We suggested sleeping in another bedroom or in the living-room. However, the bedroom turned out to be ‘too noisy” for the guests due to “the traffic outside” even though the house is situated in a quiet area of town and the living-room sofa was uncomfortable. Unfortunately, there is no mattress rental and we could not buy a new mattress just for a temporary basis.
On the day of their departure we came to see our guests off and get the key. They met us with happy faces, told us that they enjoyed staying with us and asked if there will be a possibility to stay with us next year! The only thing they showed us was that 'somehow' they broke the cornice in one of the bedrooms (tore it out of the wall!). However, this was not completely honest. As we started cleaning the house we found a lot of damaged things:
The cornice that they mentioned.
The night lamp in the bedroom was also broken.
The handle of the front door and the bathroom door handle were broken. How could the bathroom door handle and lock be working for all the guests and then AFTER 3 days of THEIR stay break all of a sudden? And why was it not mentioned while they were staying with us?
The 4-piece fireplace lattice was also broken and thrown into the fireplace.
The mattress in the master bedroom was left with two big urine stains. We had to hire chemical cleaning services to remove the stains. As we mentioned this to the guests they agreed to cover the cost, however, later they refused to do so.
The wall at the entrance to the bathroom was drawn upon using a blue pencil.
Not to mention the floor all around the house which was covered in soil. Even the bathtub itself was full of soil!
What is even more saddening, their son is a very nosy boy who not only tried unlocking our storehouse and left the key inside the lock since it got stuck, but also tried trespassing our neighbour's garden even though he was warned not to do so numerous times.
We have had guests staying with us for 40 days and more but have never experienced such devastation before.