Lindsey, as I was able to tell you, I regret that your stay did not satisfy you but know that on my side it is the first time that I have to put a negative opinion concerning a traveler. I was surprised by the comments you have on airbnb.
To this day we have always had very positive comments on the stay at home especially concerning the cleanliness of the place, indeed for us it is very important that the travelers leave satisfied of the house and by the preceding comments it has always been the case. And each room in the house is also rented independently, ie they have an entire listing on airbnb, and NEVER we had a cleanliness problem.
What I regret is that you left without saying anything nor bye, nor to give us the keys, It is because of an airbnb mail (4 days later) that I was informed that you asked for the money (?) that I became aware of your dissatisfaction (?).
This is the first time it happens, our apartment is certainly not the most luxurious ... but it is very clean all travelers talk about it.
Several points :
-The first night (of the 3 nights previously reserved) you went home and came out of the house all night making a lot of noise, you were drunk and it lasted until 6am. Elizabeth was awake all night because of the noise you made. It was not very respectful of you. But she let it go to discuss the next day with you.
Worried, we went to the rooms the next day in the late afternoon it is with astonishment that we concluded that you left without saying anything ... We all think that the minimum was to warn you of your departure, we do not did not understand. Really, we do not know what could have happened to you ... you could have informed us of your departure whatever the reason for it.
-in your comment you talk about the neighborhood noise, unbelievably, we are the neighbors who came to see Elisabeth the day after your party night because they thought there was someone sick or otherwise in the night because of the noise.,
So you tell me that the neighbors make noise, obviously the neighbors live the day they start at 9am or 10am but they respect the sleep of the travelers, frankly at this level we are lucky enough. But you wanted to sleep in the middle of the day when you were sleeping at 6am.
-You speak of cleanliness of the bed linen, the linen is taken care of by a cleaning which cleans the sheets the pillowcases ..... We never had any criticism concerning this element, and admit, if it had been really the case (which I really doubt), we could have changed because actually it can happen, but since it is an outside service that is provided by other people, we check even more clean linen.
-As for a cockroach that you would have, actually in Cuba there are roaches, but especially in Havana, when there are wet days. And unfortunately there are as many inhabitants as cockroaches. Fortunately the government helps us in the fumigation campaigns in the homes, we ourselves ensure the daily cleaning of the house of the rooms bathroom.
So yes, you can have some in the lobby of the building because the apartment is located in a building, on the ground floor.
It is not uncommon to see cockroaches in the streets, on the sidewalks or facades everywhere in Havana ... But I reassure you, I will regularly stay in Miami and in very good chain hotels there. There are cockroaches that even come out of the aeration of the air conditioning.
I am quite disappointed with this experience, and your comment, because I really doubt .