Karen was very friendly and quick to respond to questions about the apartment. She welcomed my group and gave us excellent directions on where to park. She was also very flexible on the check-in and check-out time. The apartment was huge and provided a lot of space for a large group. The only somewhat negative thing about the apartment was the sleeping arrangements. There were a couple larger beds, but the others were twin size with 2 of those being bunk beds. I wish the sizes of the beds were listed in the description. The location was great for walking to shops and restaurants, but it is right across the street from a popular bar and is noisy when you are trying to sleep. Overall, it was a very charming apartment and had a lot of character! I would stay here again!