Cynthia, I truly apologize for all your inconveniences. I admit, I was out of the county for your check-in, and I wasn’t in charge of, nor even supervising, the cleaning of the apartment. I am really sorry. As you can see, you are the only guest not being satisfied by how clean the apartment was. Indeed, there are some aspects that I cannot control, such as the trash pick up by the city of Tallahassee, the only road quality, and how responsible and clean my neighbors are however, when it comes to the apartment it is my responsibility. I apologize again that your trip coincided with my traveling time and I wasn’t there to assure you the best value. I am truly, truly sorry that your experience wasn’t what you expected.