First, we would like to say that we hate to say anything negative about a guest.
That being said, we will say the guests were friendly and left the home clean.
During the guests stay in our home, they contacted us daily to complain that something in the home did not work. In fact, all items were in perfect working order and any issue that arose was from the guest’s misuse or mishandling of the various items in the home. All items and how to work them are demonstrated during our check in process.
This caused multiple invoices for service professionals, including a licensed plumber, that were called to investigate the complaints and restore mechanical equipment to its original settings.
The plumber determined that the hot water heater was in perfect working order and water temperature is set to Florida code.
There is a panel for the pool equipment outside, but to suggest the neighbor comes over during the day and night and resets it, is ludicrous, as the neighbor resides in Sweden. The pool service went to the home several times to adjust the settings which can only be a result of human error, as all mechanical items are in perfect working order. Additional chemicals had to be placed in the pool to neutralize the water.
The washing machine is not broken and has never been. The guest mentioned after her stay that all the laundry was not wet, clearly a sign that the washer had been overstuffed.
There is no noise from the street, the home is located at the beginning of a cul-de-sac that ends at a canal, close to open waters.
No one had been argumentative with her husband as all communication has been through Airbnb and no one spoke with her husband.
Regarding the orientation given by the property manager, these are scheduled to provide the guests with the information necessary to use the items in the home, such as jacuzzi spa or pool heater and to answer any questions the guest may have about the home or our area. To ensure all guests are afforded the same benefit, an appointment is scheduled between the guests and property manager.
She is correct that we do not provide food or condiments for the guests There is however fully stocked spice rack.
Fortunately, Airbnb has facilitated the reimbursement of the invoices incurred, however we would not wish to rent to these guests again.