I am so sorry that your stay wasn't as you wished for. On the first notice I have to say that it is not written anywhere on my airbnb that there are towels, wifi or elevator, so I'm a bit sad that you took that into consideration. The great thing about airbnb is that you can see all facilities before you book :) Again I'm sorry about the mix up with the keys, because you were late. You wrote me friday evening at 9 (2 hours after you arrived), and i replied at 11:30 same evening, when I came home from my easterlunch, and the key-problem was solved. So it's not true that you couldn't get in contact with me in 24 hours. It was under 3 hours. I have tried to contact you several times during your stay to make sure that everything was great, but I havn't heard from you - except from now with this review. Either way I hope that you loved Copenhagen and the place after all was great with all our facilities and the terrace in the sun :) May you have a great further journey.