Most of what is written is not correct, the guest arrived much earlier and put us under pressure and didn't allowed to fix the house as we should, they rush and ask extra things as beach lounger and Umbrella and other small things that were not supposed to be, this made us very uncomfortable we should had ask to come to the time fixed for check in 16 or at least at 13 as they asked but they still come at 12 but they wanted any way as magic everything ready. But even if people come earlier if they give us time we give always more of what they ask, but they had dark attitude that didn't help. The people before them had friends for dinner so we gave large bowls and all the other dishes where in our home for wash, but they were too much in a hurry to make them happy we usually cuddle people much further of what they ask even with local dish and wine when they allowed us to be since is a 30 years business we do have.
There is a garden in the front and if the guest don't clean properly sausage dish they are attracted also certain beauty cream.
but if they let us time we alway make safe and deep protection for anyway not come with different way when people are still to come.
Mattress where just bought new!
The wifi work very good with all our guest in the entire home but they where so greedy that they wanted wifi in their house so we did and of course didn't work as it should !
Everything is in the airbnb site is absolutely realistic, but next time with your host try to respect rules about coming and request in advance, fortunately this kind of guest for us is really rare, in this right moment we have again wonderful guest that are praising how they feel good about everything and no ants at all because they gave us time to fix all and come at 16 as they should, wifi is working perfect and air-condition they know how to use no need turbo fun that makes of course noise.
We could easily invite Airbnb staff to come for free in our place for a couple of days to see if what we just had said is real.
Tks anyway to express your feeling.
We feel for sure you had a very stressed trip and didn't put you in any positive or empathetic attitude of cooperation for the good.
Our slogan "keep smiling and life will smile to you " wish a nice journey to you and to have great time with your relative in Bari... Saluti