Thank you for your review Arianne.
Regarding the pool - on any sunny day (most days) we always open the roof to the pool but it makes common sense to keep the dome closed on cloudy / cooler days as it maintains the pool temperature to a lovely 30 degrees - this means that swimming at night or on cloudy days when its obviously cooler, the pool remains fantastically warm, almost like a bath!
I have to say that we were a little disappointed by the fact that you down graded your review to 4 star for “Cleanliness” yet your private feed back to us says "No problem whatsoever”.
I subsequently emailed you privately to politely ask if there was a problem with any area of the house regarding cleanliness.
Your response read "I don't think there is anything you could have done differently to score a 5 out of 5, so maybe it should have been 5 out of 5”.
We appreciate your written offer to increase the star rating but unfortunately Air BnB will not allow this as 48 hours had expired from when you left the review, but we appreciate you wanted to do so as 5 star reviews mean so much to us.
Come back any time you wish, you’d be very welcome and bring 15 balls if you like, we honestly do not mind - happy customers are all we care about!
All the best