We are so sorry you were so displeased. I really had hoped that trying to get you a pack'n'play, coming to get the vine off the 15' vaulted ceiling, replacing a knob, and a purely aesthethic knob at that, running out to buy you extra blankets as you said that would make you more comfortable and providing heaters, just in case might have helped. You made no mention of the dog fight and while the neighborhood does have dogs, that information is included in the listing and even in review, prior to your stay. As for your guests not liking the space, and the house not looking like the photos, you don't really say why. I honestly believe there was no pleasing you, but you have to admit, I made every effort, but to no avail. I hope you realize that for the price, you will not likely get anything much more then a nice cozy home, comfy beds, (three queen sized beds were available for you and the other couple), cable, heat, comfortable sofa and loveseat, (the plastic legs are so they won't scratch the floor), a fully stocked kitchen (for cooking), coffee, cream, sugar, oil and more. Anyhow, your feedback was addressed. We wish you and your family the best Tippy!