Alice, with all due respect, you are omitting the fact that this was a very last min booking and we had agreed a late check in. As I explained to you, my previous guest was working nights and I had agreed to let her sleep during the day as I had no other bookings at the time. When you contacted me the night before, I explicitly told you that you wouldn't be able to check in till much later and as a result of my previous guest checking out late, the cleaner was coming at 5pm - your room would be ready soon after and the rest of the flat would also be cleaned and tidied. You originally told me that you would arrive at 4pm. Trying to be flexible and accommodating, I told you you were welcome to leave your bags and relax in the living room, which you did much earlier than you said (around midday). You then became impatient and slightly erratic when you couldn't access the room before the agreed time. You have distorted the reality of the situation and have come across as disingenuous. Nevertheless, I wish you luck.