Obviously the location did not meet your expectations! For that, we are most sorry. It's unfortunate that you did not inform Sarah of your concerns during your stay. We invite guests, in all of our arrival material, to please inform us of any dissatisfaction. We don't understand why you wouldn't ask for our assistance. A simple call from us to the Asheville Police Department would have gone a long way towards preventing people from congregating down and across the street at Homeward Bound. We are a professionally managed property, and host guests 365 days a year, so travelers should note we are available anytime. In the downtown, trash cans are placed on the sidewalk on Tuesday afternoons and emptied by the City first thing on Wednesdays--not much we can do about that! Our offices are located next door to Downton Annie. We have video monitoring on the exterior of the buildings 24-7, so we can quickly help address issues at our properties. We have happily coexisted with Homeward Bound (it is not an overnight shelter, but a social services organization that helps individuals transition from homelessness to permanent housing) in our neighborhood for nearly 17 years without incident.
We hope you had a moment to take in the view from the Apartment's back porch (pictured) of Mt. Pisgah and the western range of the Smokies. Not sure anything else could be considered more quintessential than that! Other neighbors that happily coexist include Hotel Indigo, Hyatt Place and as of this week the newly opened 117-unit apartment building Patton Place. The spirit of Asheville is very much about embracing and loving all. We care about all who visit our community and certainly want everyone to feel safe, including those that have lived here for generations as well as those that may be going through hard times. Asheville is not NYC nor is it "Mayberry". There isn't much within our control outside of our property, and certainly if we are not made aware of concerns during a stay. It is a small municipality, and like many small cities, all of our government and social services are centralized downtown. We are more than just a tourist town. Expect the unexpected in Asheville, but please keep an open mind and heart when visiting. We hope our response to your comments will be helpful to future guests looking for an authentic, urban experience in our wonderful city.