I deeply apologize for your experience, we didnt have a chnace to move you somewhere or fix the problem since you never brought it up. When I read your review I had a plumber over and we had a leak under the building where these animals like to nest around. The leak is now repaired and we´ve had a company called Truly Nolen here to spray out any roaches that could be around. Your unit was the inly one affected and I wish you would have brought the problem up so that I could have upgraded you to a nicer one without any roaches ofcourse.
I also want to add that we have pest control here as a routine every second month to prevent any roaches in the building, however due to the leak they appeared anyway.
I´m sorry for your experience.