Respuesta de Martin:
Well as per my review of the client: They were trouble from the very beginning, 2 hours late meeting the Manager. 8 people, not 6 as per the agreement, demanding toilet paper and soaps etc, which in the ad it is stated twice that it is not supplied. I asked the Manager to bring some paper to make them happy, he is aware that it is not supplied as we never have before. The house was actually very clean at checkin, not so much at checkout (guests obviously had bad attitudes and did not respect anything, so why clean up after themselves). In regard to roaches, dirty pans,dirty blender etc., this is all cleaned at checkout by the maid even if it is not used by previous clients, the house is fumigated every 3 months not the regular 6 months, to ensure there are no issues with the 'Mexican friends' as we call them. We stay in the house personally every 4 months for our own vacations and have Never had a cockroach in the home, so this I believe is something made up by them.
Several appointments were made between the clients and the Manager, of which times were specifically stated by the clients to meet; Manager shows up on time and they are No Where to be found, but will (SENSITIVE CONTENTS HIDDEN) him to apologize, again something I believe is made up. I have had the same Manager for going on 4 years, and have never had any issues or complaints with or about him, just this time.....judge for yourself!!
I strongly recommend these people to stay in a 5 star All inclusive resort, with Maid and Butler to be at their sides 24 hrs per day, 7 days per week, as this May make them Happy (Not).
(URL HIDDEN) I do have copies of the sent and received messages between the clients, myself and my Manager if required that will sway their statements.
(URL HIDDEN) Thanks for your time, as with anything in Life, There is always 1 out of a crowd that is Not Happy, unless they make Life miserable for someone else...This is definitely the case!!!!