Respuesta de Rachel:
I am truly shocked by you review, and assumed your stay went well since you communicated this on several occasions, including requesting to stay longer. When I asked you if everything was okay and if you needed anything, you did not express your dissatisfaction or request me to take care of anything. How was I to know your dissatisfaction if you chose to remain silent, and complain by posting an extremely negative review online after the fact?
In response to your review:
According to you, and you are entitled to your opinion, my place the WORST you have stayed in with so many issues. I have to ask why then did you remain a guest (for 10 nights), asking to extend your stay another week? We both have the Airbnb documentation to prove this... You could have moved out the first opportunity possible, and perhaps negotiated a refund. No one forced you to stay in such a horrible environment! Furthermore, I am really sorry you received a parking ticket, however before you arrived, I mentioned the parking situation around the building and the need to observe the street signs. Parking is ample, but you have to observe the parking signs to avoid tickets. I also, on your immediate arrival, asked where your car was parked and explained the parking situation.
On March 31, I was home and let you into my apartment when you finally arrived. Just to recap, you were originally booked to arrive the following day April 1, however I accommodated your one day early request to arrive between 8-9pm on March 31. Since I had plans that evening and thought I may not be back to let you in between 8-9pm, I mentioned I would let you in remotely - which did not seem to be an issue with you at the time. I was home and waited for you to arrive which was around 10:00pm. Maybe take the time to look back on the text conversation you sent me before posting your misleading and damaging feedback. With regards to the sink - I would have appreciated you letting me know if and when the sink became blocked. The sink was perfectly fine before you arrived, no other person had complained, nor had I seen the sink blocked before your arrival. I am not sure if you maybe let something fall into it, but I would have been okay with getting a plumber in to unblock it for you had you mentioned it. It escapes me as to why you did not mention this when I asked if everything was okay days later when inquiring on your stay. You left the bathroom in a disgusting state, if I may be pertinent, your cat's dirty litter box remaining for someone else to throw out, and sand clumps all over the floor. I kind of expected that from you to be honest, but was shocked to find the sink completely blocked, without the common courtesy letting me know about it before your departure. I would have been fine with it had you told me, instead you choose to remain silent and rather leave nasty feedback which could have been avoided in this regard. Toilet paper: I generously supply bottled water, edible goodies, drinks, soap, shampoo, conditioner and toilet paper. I have absolutely no reason to be stingy with toilet paper. Again, communication would have been the best bet when you ran out of it, and would have been no problem to replenish, which I did after you mentioned it, and this too could have been avoided. To jar your memory, I also gave you toothpaste and cat food you needed, and would have hoped you would take this as a kind gesture to ensure a sense of goodwill? I am sorry you had an issue with the TV, which I have since had serviced and cable box replaced. Who did I ask you to call for the TV? That is news to me...
Lastly, to address your total disregard for my neighbors, and the reason why I asked you to mind them: I have lived in my apartment for many years, and I like and respect my neighbors very much. A condition to book my place is to respect the quietness of the building. You agreed to this condition when you made the reservation. Why are you surprised when you and your boyfriend were super loud after 11:30pm, your cat scratching on the door almost every night, that I would not ask you to consider my neighbors. I guess after a while, I had to say something ?
I am sorry you didn't have a pleasant stay with me as much as I had hoped, but wish you well.