thank you for allowing me to host you Irene. you did not read our house rules and manual to know what was provided for you and your guest. You and your guest Stained my towels with make up and mascara which on the house rules I stated that please don't wipe your make up and mascara on the towels. I have host so many Airbnb guests and I've never had a problem or concern about my condo. maybe I should go ahead and charge you for the replacement of my towels that you stained because as it states on the house rules if you do stains the towels you would be charge for the replacement of them. I provided you with enough sheets and towels for your 3 night stay. Hosting a guest like you is a learning experience for me and your false feedback will only make me a better host to other guests. Thank you to all my previous Airbnb guest and looking forward to hosting several more wonderful guests in the future.