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Morritt's Tortuga Club - East End, Grand Cayman, Cayman Islands: Studio, Sleeps 2, with Full Kitchenette. Fixed week rental, check in days: Fri, Sat, Sun.
Estacionamiento gratuito en las instalaciones
Lugares para dormir
1 cama queen size
1 sofá cama
Reglas de la casa
La hora de llegada es a partir de las 15:00
Salida antes de las 11:00
We were not happy with how Igor handled our reservation. He cancelled 3 days before we were to arrive at the Reef. He did put us in another place he owes ( Morritts Torguga) which was next door. He told me that we may get ocean view at the Tortuga resort, but that the resort as…
Respuesta de Igor:
There was a problem with The Reef reservation, - in these circumstances majority of hosts just cancel, - there is no review, if reservation is cancelled. I do my best not to leave the guest with nothing, - I have offered Teresa the same class unit at the next door resort (same value), and, also, 1/3 of the fee refund. Teresa said yes. After that I also upgraded Teresa with 1-Bedroom, which made her rental fee less than average owner's costs... or 3 times less than resort's rack rate... Would you appreciate it? Teresa didn't. That is also right Teresa wanted ocean view, - I never promised it, as the actual room is assigned at check in. It is also true I'd never called the resort about pre-assigning an ocean view... Because I own and rent there for years, and I was calling them many times before, and, during the high season, when the resort is 100 percent sold, there is always the same answer: "Everyone wants ocean view. We can not tolerate such request, when occupancy rate is above 50 percent, as our ocean view inventory is less than 40 percent..." The Front Desk just never explains this to the guests... They are good staff there, very professional, - they'd do their best to deliver the guest the ocean view, but how can you do it for 100 guests, having just 40 ocean view rooms? I trust this helps. If your reservation with me fails, you may count on a substitute, rental fee decrease, free unit off season as an additional compensation, but never on cancellation...
febrero de 2018
Igor is fantastic! Any questions I had he was incredibly polite and answered within a few minutes of me asking, no matter what time it was! As for the resort itself, it is nice but aging. They are in the process of renovating the rooms, and at the time we were there none of the…
Índice de respuesta: 99%
Tiempo de respuesta: en pocas horas
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