LO MEJOR DEL ALOJAMIENTO
Impecable3 huéspedes recientes opinan que este alojamiento estaba impecable.
Fantástico proceso de llegadaEl 100 % de los últimos huéspedes de este alojamiento han valorado con 5 estrellas el proceso de llegada.
This hidden gem is a modern room in a comfortable quiet neighborhood called Hilltop Village. Near shopping, parks, 80 hwy, and Richmond Transit Center. 15 minutes drive to Oakland. 5 miles from Del Norte BART. Non-smoking guests are welcome.
Lugares para dormir
1 sofá cama
Reglas de la casa
Horario de llegada: de las 18:00 a las 22:00.
Salida antes de las 12:00
First of all Natalie was a nice person and she has a good heart, we got into some great conversation. Her house is very clean and she has a nice beautiful space for her guests. I stayed 3 nights and after the second night I offered to wash my sheets because i wanted them washed,…
Respuesta de Natalie:
Firstly, cleanliness is a top priority for me, and all guests are provided clean sheets. I have several sets of sheets available to guests in the linen closet directly across from the guest room. I wash all sheets and towels at the conclusion of the reservation, and do not require guests to wash them during their visit, as a cleaning fee is included in the reservation. I believe Elizabeth was unclear and thought that I would wash the original set of sheets she used that day, and she left before I could provide her the second set of sheets. As for the second matter, I take full responsibility because there was a brief, accidental lockout. I went out that night, came home at 2:30 AM, and put the chain lock on the door out of habit! I did not receive a text message, call, doorbell ring or knock on the front door until later that morning. I've expressed my sincerest apologies and promptly refunded Elizabeth for the last night of her reservation. This has never happened before and will never happen again. Guests do not have to be home at a certain time once they have checked in, and clearly this was a single incident, evidenced by my previous reviews from satisfied guests. Nonetheless, I will improve communication with guests per the recommendation above.
mayo de 2018
Natalie’s place is exquisite. It is modern and up to date. You’ll have all the privacy you’ll need. I was very comfortable with her. She made space for my food storage. She provides linen and toiletries. There is plenty of parking available. Not being from this area I did feel sa…
Natalie's place is very welcoming. Within a mile of the mall and grocery made it easy to shop. The room was cozy with a pull out sofa, but very comfortable. The private bathroom is also a plus and she even included toiletries. Natalie is so nice and will converse with you as if s…
It was a challenge looking for a place to rent in the Bay Area and was so happy to find Natalie's place to call home for 6 nights. Natalie is hospitable, very communicative, and her place is super clean and tidy. The wifi was great, there is a TV in the room that is already equip…
Índice de respuesta: 86%
Tiempo de respuesta: en el mismo día
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