** Before responding to this review, may I inform that Ms.Suz was having a dispute with us; she booked the apartment for one guest, but later showed up with two more guests on the check-in date without prior notification.
We are sorry to hear about your disappointment and that we didn't get any opportunity to solve the problem for you.
Regarding the towels and the rug, we provide them at the same standard used in most hotels here; the towels and rug are not thin, but they can't be too thick because they would be difficult to dry. In the past, our guests had complained about the difficulty to dry thick towels causing unpleasant smell. We then changed to lighter cotton and have had no problem so far. If a guest requests a thick towel or an extra rug, we always have them ready for use in the wardrobe. Unfortunately, we didn't get any message from you, even though we asked if you need anything.
Secondly, the shower is perfectly adjustable and can be as strong as you want, but again, we didn't receive a request so we didn't know about the problem. As for the kitchen, we already made clear in the listing that we don't have it. We apologize for the inconvenience.
Anyhow, thank you very much for the feedback. Although this shouldn't happen if we could communicate better, we will keep improving for our future guests.