Hi Jessica, There was no reason for any concerns and I wish you would have called me so I could explain, it is very straightforward. My name is Yvonne and I was the one communicating throughout your booking (you will see my name in some of the messages) You spoke to me on the phone a few times before check-in (the family live nearby and we help out with when needed) Sorry to hear you were confused but we hope you still had a great overnight stay in our lovely city.